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FREQUENTLY ASKED QUESTIONS (FAQs)

 

What are ZKCOINS?

ZKCOINS are the virtual money that you can use to buy anything from www.zerokaata.com

 

Will ZKCOINS be transferred to your bank account?

ZKCOINS cannot be transferred to your bank account. It will remain in your wallet account and can only be used on your purchase on zerokaata.com.

 

Can ZKCOINS be transferred from one account to another?

ZKCOINS earned in one account cannot be transferred to another account.

 

What is the maximum number of ZKCOINS which can be redeemed against one order?

You can redeem 10% of the total number of ZKCOINS available in your account. For example, if you have 100 ZKCOINS in your account then you can redeem only 10 ZKCOIN (10% of 100 ZKCOINS) against your one prepaid/COD order.  

 

How to use ZKCOINS?

  1. You can use ZKCOINS to buy any product on ZeroKaata (www.zerokaata.com) through Desktop or Mobile Web.
  2. 1 ZKCOIN=1 Rupee
  3. In order to use ZKCOINS, you need to log in to your ZeroKaata account. 100 ZKCOINS have been credited to your account.
  4. If you don’t have an account, sign up to create an account and earn 100 ZKCOINS.
  5. While purchasing the product, you have to choose the number of ZKCOINS you want to redeem at the checkout page. You can pay rest of the amount using through credit card/debit card/net banking

 

Can ZKCOINS be redeemed against COD orders?

ZKCOINS are applicable for both prepaid and COD orders.

 

How can I check my ZKCOINS balance?

To see your ZKCOINS balance, simply log in to your ZeroKaata account. Go to My Account and click on My Reward Points to check your balance.

 

How will I know that I have earned ZKCOINS?

Each time you earn ZKCOINS, the same will be intimated to you on your email and/or mobile.

 

In case I cancel my order or return my order, will ZKCOINS be refunded to my account?

Yes, in case of order cancellation/return, the number of ZKCOINS used against that order will be credited back to your account.

 

Are my account details safe with ZKCOINS?

Yes. Your account is completely safe with zerokaata.com. We use HTTPS secured platform. In order to prevent any hacking or unauthorized use of your account, it is your sole responsibility to ensure privacy and confidentiality of your account details.

 

When will I earn ZKCOINS against my placed order?

You will earn 100 ZKCOINS for every minimum purchase of Rs 500. Once your order is dispatched from our warehouse, ZKCOINS will be credited to your account. You can redeem your ZKCOINS in the next purchase.  

 

What is refer and earn ZKCOINS policy?

When you refer your friend, you and your friend will get 100 ZKCOINS each. 

To share the referral link with your friend, login to your account. Go to “My Account” and visit the tab “My Invitations”. You can send the link via an email or a message. Share the referral link and you’re all set to earn 100 ZKCOINS.

 

How can I redeem my ZKCOINS?

You can redeem ZKCOINS against COD/prepaid orders. While purchasing the product, you have to choose the number of ZKCOINS you want to redeem at the checkout page. The amount pertaining to the number of ZKCOINS you have selected will be reduced from your total bill. You can pay rest of the amount using through credit card/debit card/net banking/COD.

 

For further assistance, please contact ZeroKaata Customer Care at +91-8920578655. 

 


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