At ZeroKaata, we are committed to providing you with high-quality products and excellent service. However, to ensure the health and safety of our customers, we have established a strict No Return and Exchange Policy for all items. Please carefully review the following policy before making a purchase:


Hygiene and Health Considerations:

Our products come under the intimate apparel category i.e., they come in direct contact with the body; therefore, to protect the well-being of all our customers, we cannot accept returns or exchanges on our products.


Fit and Sizing:

We provide detailed sizing charts and guidelines on our website to help you select the right size. It is essential to refer to these guidelines before making a purchase to ensure the perfect fit. We do not accept returns or exchanges for items that do not fit due to sizing issues.


Defective or Damaged Items:

In the rare event that you receive a damaged or defective lingerie item, please send an email to within 3 days of receiving your order. We will work with you to resolve the issue promptly.


By making a purchase with ZeroKaata, you acknowledge and accept our No Return and Exchange Policy. We prioritize your health and safety, and we appreciate your understanding of this policy.

If you have any questions or concerns regarding this policy or the specific return status of your order, please do not hesitate to reach out to our customer service team. Please send an email to in case of any issue. We provide you with the best possible shopping experience within the constraints of this policy.