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For Support : info@zerokaata.com / +91-9999317108

Privacy Policy

Return Policy

If you are not completely satisfied with your purchase,Zero Kaata is pleased to offer a return within 7 days of your order’s arrival. Returned merchandise must include vendor packaging, and must be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Sale items and items purchased using a promotional code are final sale therefore cannot be returned or exchanged. Refunds will be made in the original form of payment. Once your return is processed, a refund will be issued for the merchandise amount.  Shipping costs cannot be refunded. Please allow 5-7 business days for the refund to post to your account. 

Refund Shipping

To return items, please use a trackable shipping method and ship your product to the address listed on the original packaging. "RETURN FOR REFUND" must be clearly written on your receipt as well as the reason for your return. We are not responsible for lost return packages. Items are delicate and must be packaged in the original box to ensure it will not get defective in transit.  For a full refund, items returned must be in same quality as they were when sent to you.

 

Exchanges 

We accept exchanges on items for different sizes/colors within 7 days of your order's arrival. If you need to exchange it for the same item, please e-mail at info@zerokaata.com or speak to our customer service desk at 011-49537684 and +91 - 9999317108. Ship back your item to the address listed on the original packaging and the words "EXCHANGE for --" clearly written on your receipt. Shipping costs cannot be refunded.

 

Late or Missing Shipments

If you have not received your refund/shipment within 5 business days, please contact our customer service desk at 011-49537684/+91-9999317108 or you can email us at info@zerokaata.com

 

Care Instructions for Merchandise

1. Although our jewelry is meant for every occasion and we want you to wear it daily, We do not recommend showering,sleeping,or exercising while wearing your jewels.

2. Please do not spray perfumes/rub lotion directly or near your jewelry, as many beauty products may cause tarnishing of metals.

3. Please store the articles carefully.                                         

 

For any feedback please write an email to : info@zerokaata.com